Welcome to our customer service!

If you have any thoughts or questions, please contact us via:

Telephone: +46 (0)31 706 65 50 (Opening hours Mon-Fri 08:30-16:30,
closed for lunch 12:00-13:00)
Email: Send to info@powerlite.com. We promise to respond within 24 hours
Mon-Fri (usually sooner).

 

Shopping & paying

Prices
All prices in the SerumMasq+ online shop are quoted in Swedish kronor and include VAT at 25%. We do not accept liability for any printing or typographical errors. SerumMasq.com reserves the right to rectify any errors with regard to price, delivery times or other circumstances retrospectively. In such cases we will contact you to inform you of the amendment. You will then have the right to either amend or cancel your order.
You must be 18 or over to make a purchase via the SerumMasq+ online shop.

An order confirmation is generated automatically and sent to the email address that was provided with the order. The order number shown on the confirmation must always be quoted when you contact us regarding your order.

Payment by card
The Serummasq online shop accepts VISA/Mastercard, Visa Electron and Maestro cards. We offer 3D Secure/SecureCode, which is an additional security solution for customers paying by card. Our card payments are managed by ePay.

Refunds
In the case of refunds, any money owed will in the first instance be credited to the credit card/bank account, or another bank account nominated by you. Refunds will be issued a few days after the case concerning the refund has been closed.



Shipping costs

Our standard shipping charge is normally SEK 29 for delivery within 1-3 days. You will be able to see the cost of shipping in your basket before confirming your order.

Uncollected items and late payment
We reserve the right to charge SEK 300 including VAT for uncollected items to cover the cost of shipping and administration. Payment is due within 10 days of the invoice date.
If you do not pay your invoice on time, we will issue a reminder. If you still do not pay the invoice, you will be blocked in our customer register. The case may be referred to the debt collection authority Inkasso for collection. In the case of reminders, we charge a reminder fee of SEK 50 in accordance with the Act on reimbursement of collection charges (1981:739). In the event of late payment, penalty interest is payable at the current Swedish reference rate plus 8%, pursuant to Section 6 of the Swedish Interest Rate Act.

Complaints
We check all goods before delivery but in the unlikely event that your order is faulty or damaged, please contact us no later than 7 days after delivery. A detailed description should be sent to Powerlite AB. Do not forget to submit your name, telephone number and order number. Email the information to info@powerlite.com.

Right to cancel/Goods on approval/Right to exchange
According to the Distance and Door-to-Door Sales Act, you have the right to cancel your purchase or exchange the goods within 14 days of receiving the order. Please contact us before you return an order and let us know which product you want to return. The buyer must pay for shipping and the cost of return shipping if the buyer has changed their mind and wants to cancel or exchange the product, and the product must be returned in the same condition as it was in on delivery. This also applies to product labels, packaging, bags, etc.

Copyright & Cookies
All images and illustrations displayed on the SerumMasq online shop are protected by copyright and we ask users to respect this right. This website uses cookies but does not store personal data. According to the Swedish Electronic Communications Act, all visitors to a website with cookies should be informed that the website contains cookies and why they are used. A cookie is a small text file that is stored on your computer when you visit a website. The next time you visit that website, your browser can use the cookie to display pages according to your settings. If you do not want to allow cookies to be stored on your computer and you disable this function, the online shop will not be displayed correctly and you will not be able to shop with us.

Personal data
SerumMasq online shop protects your customer details in accordance with the Swedish Personal Data Act. This information is only used in our customer register in order to improve communication between us and the customer.

 

Delivery information

When will I receive my package?
The goods you have ordered are normally packed within 24 hours (working days). Normal delivery is within 1-3 working days (within Sweden).

Confidentiality & Security
When you register with us and place an order, you provide your personal details such as name, address, email address, telephone number and personal ID number.

In doing so, you agree to us storing and using your personal data in our business in order to meet our obligations towards you.

 

Copyright© 2016 Powerlite AB.

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